Terms & Conditions (AGB)

HUNDESALON NIKA · Anna Ryndenko · Walter-Markov-Ring 1, 04288 Leipzig · +49 151 72450988 · info@hundesalon-nika.com

Updated: 19.07.2026

Care. Safety. Professional grooming. The safety of the animal, the owner and the groomer is NIKA’s top priority.

1. Scope

These Terms and salon rules apply to all HUNDESALON NIKA grooming services unless otherwise agreed in writing.

2. Services and booking

Services are by appointment. An online request becomes a confirmed visit only after our confirmation (email, phone, WhatsApp or calendar). Final scope depends on coat, breed, behaviour and desired result and is agreed on site. Website prices are guidelines.

3. Preparing the animal

Before the visit: walk the dog well; allow toilet before the session; do not feed immediately before a long appointment. If the animal is prone to stress, nausea or anxiety, or has other special needs, tell the groomer in advance.

4. Health information

The owner must disclose chronic conditions, allergies, skin sensitivity, medication, past surgery/injuries and other factors that may affect the procedure. Withholding important information may make safe treatment impossible.

5. Animal behaviour

Tell us in advance if the pet fears grooming, has shown aggression/defensive behaviour, had a bad prior experience, or will not allow certain steps. If the behaviour endangers the animal, the groomer or other clients, we may change the order, pause, or stop the session in full or in part. The owner may be asked to help. A surcharge may apply for difficult behaviour.

6. Mats and tangled coat

The groomer assesses the coat before starting. Dematting: 1 minute of work — 1 . If dematting is unsafe or causes strong discomfort, we may clip out mats or partially or fully remove a heavily matted coat. Temporary redness or sensitivity may follow dense mat removal.

7. Bathing and coat prep

For quality and safety, NIKA recommends a professional bath and dry before clipping. Exceptions only after prior discussion with the groomer.

8. Parasites

If fleas or other external parasites are found, the session may be changed or stopped; the pet, workstation, equipment and tools receive extra treatment. Extra treatment: from 40 . This is required to protect your pet, other animals and salon hygiene.

9. Soiling of the premises

If the animal repeatedly soils the salon (urine/faeces) and extra cleaning is needed: 15 . Full disinfection: 20 .

10. Owner presence

Owners may not stay in the work area during the procedure. Exceptions only after prior agreement with the groomer.

11. Photos and video

Photos/video of the animal during the procedure may be used by the salon only with the owner’s consent.

12. Collecting the animal

The animal is handed to the owner, a trusted person named in advance, or a third party with the owner’s permission. Please check the result before leaving the salon.

13. Booking, cancellation and lateness

Free cancellation or rescheduling: at least 24 hours before the confirmed time (phone, email or WhatsApp).

For a same-day cancellation or a no-show without notice, we may require a deposit for future bookings. After repeated same-day cancellations or no-shows, bookings will be accepted only with a deposit.

If you arrive late, we may shorten the service, change the procedure or reschedule.

For confirmed sudden illness (owner or pet), we usually reschedule without a fee after agreement.

14. Prices and payment

The current price list or an individually agreed price applies. Where stated, prices include VAT. The final amount may depend on complexity; major differences are discussed before we start.

14.1 Payment at the salon

Cash or card (if a terminal is available). Payment after the service unless otherwise agreed.

14.2 Online payment / deposit

When online payment is enabled, an optional Stripe deposit may be available. Until then, pay at the salon. Deposits count toward the final total.

15. Liability

The owner is responsible for the accuracy of information about the animal. The salon is not liable for consequences of previously unknown disease, behaviour or health conditions. If veterinary care is needed during the session, the owner bears the cost.

We are fully liable for intent and gross negligence. For slight negligence, we are liable only for breaches of essential obligations and only for typically foreseeable damage. Mandatory liability (life, health, etc.) remains unaffected.

16. Privacy

Personal data is processed according to our privacy policy.

17. Final provisions

German law applies. Mandatory consumer protections in the customer’s country of residence remain in effect. The invalidity of individual clauses does not affect the remaining terms.

NIKA Hundesalon — safety, respect and comfort at every step of care.